The Role of Total Quality Management (TQM)

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Introduction

Total Quality Management (TQM) is a management approach for an organization to continuously improve the quality of the manufactured products and to have long term success through customer satisfaction. TQM is a strategic management tool that can be used for improving the competitiveness, effectiveness, and flexibility of the whole organization and to survive in the increasingly competitive market.TQM is a multidimensional approach that essentially requires adherence to all quality practices in the areas of pharmaceutical products like Quality by design (QbD), Quality risk management (QRM), and six sigma, etc along with the regulatory guidelines.  

The approach of TQM:

Total quality management (TQM) serves as the basis for an organization to continuously improve the quality of the manufactured products and to have long term success through customer satisfaction and also have the Good manufacturing practices (GMP) and Good Laboratory practices (GLP) and to meet the regulatory requirements. In the Pharmaceutical industry to achieve success, the strong focus is to get customer confidence and understand customer need which is the necessity for the present and future success, as the customer expectation is changing rapidly this can bring greater brand valuation, customer loyalty, and increased market share. Every employee has to deliver a quality product and also the resources required are like practical training, development and recognition for the employee which helps in improvement, and create an empowered and knowledgeable workforce through practical training, collaboration tools, and channels for communicating opportunities. To sustain in the market the pharma industry has to follow continuous improvement which is very essential as to meet the stringent regulatory requirements, constant pricing control, adopting new technology, meeting standards rapidly changing and meeting customer expectations, this approach can help the organization to capture new opportunities consistently. It also focuses on how to improve the quality of the product i.e. the manufacturing process focuses on improving the quality of the final product. TQM is involved at each step from the initial starting step that is from R&D to the production step (final step) which involves all the parameters.  Apart from the above parameters, the other interrelated functions can play an important role like quality management, occupational health and safety, project management, strategic approach etc.

The advantages of  Total Quality Management (TQM) when implemented by the pharmaceutical industry it improves the overall productivity, has new innovative processes and technologies,  meet the customer satisfaction requirement, increases the market share and loyalty, increases the profitability, helps in cost reduction, meeting the market challenges.

Conclusion:

TQM is a multidimensional approach that essentially requires adherence to all quality practices in the areas of pharmaceutical products like Quality by design (QbD), Quality risk management (QRM) etc. TQM is the most effective tool in the pharmaceutical industry that can be used for improving the competitiveness, effectiveness, and flexibility of the whole organization and to survive in the increasingly competitive market and to meet the regulatory requirements.

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