Read this article in:
  • English
  • The Role of Total Quality Management (TQM)

    Total Quality Management (TQM) is a management approach for an organization to continuously improve the quality of manufactured products and to have long-term success through customer satisfaction. TQM is a strategic management tool that can be used for improving the competitiveness, effectiveness, and flexibility of the whole organization and to survive in the increasingly competitive market.TQM is a multidimensional approach that essentially requires adherence to all quality practices in the areas of pharmaceutical products like Quality by design (QbD), Quality risk management (QRM), six sigma, etc along with the regulatory guidelines.  

    The approach of TQM:

    Total quality management (TQM) serves as the basis for an organization to continuously improve the quality of the manufactured products and have long-term success through customer satisfaction and also has Good manufacturing practices (GMP) and Good Laboratory Practices (GLP) and meets the regulatory requirements. In the Pharmaceutical industry to achieve success, the strong focus is to get customer confidence and understand customer needs which is a necessity for the present and future success, as the customer expectation is changing rapidly this can bring greater brand valuation, customer loyalty, and increased market share. Every employee has to deliver a quality product and also the resources required are practical training, development, and recognition for the employee which helps in the improvement and create an empowered and knowledgeable workforce through practical training, collaboration tools, and channels for communication opportunities. To sustain itself in the market the pharma industry has to follow continuous improvement which is very essential to meet the stringent regulatory requirements, constant pricing control, adopting new technology, meeting standards rapidly changing, and meeting customer expectations, this approach can help the organization to capture new opportunities consistently. It also focuses on how to improve the quality of the product i.e. the manufacturing process focuses on improving the quality of the final product. TQM is involved in each step from the initial starting step that is from R&D to the production step (final step) which involves all the parameters.  Apart from the above parameters, the other interrelated functions can play an important role like quality management, occupational health, and safety, project management, strategic approach, etc.

    The advantages of  Total Quality Management (TQM) when implemented by the pharmaceutical industry it improves the overall productivity, has new innovative processes and technologies, meets the customer satisfaction requirement, increases the market share and loyalty, increases profitability, and helps in cost reduction, meeting the market challenges.

    TQM is a multidimensional approach that essentially requires adherence to all quality practices in the areas of pharmaceutical products like Quality by design (QbD), Quality risk management (QRM), etc. TQM is the most effective tool in the pharmaceutical industry that can be used for improving the competitiveness, effectiveness, and flexibility of the whole organization to survive in the increasingly competitive market and meet regulatory requirements.